Mini Callcenter Simulator

Mini Callcenter Simulator essentially reproduces the same G/G/c/K+G model that the webapp contains. However, it has much more probability distributions that can be used for inter-arrival times, service times, post-processing times, waiting time tolerances and repeat distance distributions. In addition, considerably more characteristics are recorded and various export options are available for the simulation results. Furthermore, the simulation results can be directly compared to corresponding Erlang-C results and explanations can be displayed why deviations occur at which points.